Frequently asked questions

We offer three registered clinical services, delivered in your home, in a care facility, or virtually: 1) Mobile Postpartum RN — private post-partum care from a Registered Nurse (newborn care, feeding support, maternal recovery). 2) Mobile RMT — therapeutic massage at home or in care facilities (pain relief, mobility). 3) Mobile RSW Counseling — professional counselling by Registered Social Workers for aging adults, families, grief, and life transitions. All consultations are free: 15–30 minutes with an RN or RMT, 30 minutes with an RSW. Call 1-844-HI-TOTUS (1-844-448-6887) or email info@totuslife.org.

Yes — our Mobile Postpartum RN service brings a specialized Registered Nurse to you for private post-partum care: newborn care and feeding support, maternal recovery and healing guidance, and infant care education. Home visits cover the Lower Mainland, and virtual follow-up visits are available. For labour and delivery itself, you'll give birth at a hospital or birth centre under your care team — after you're home, we step in to support your recovery and newborn care. Call 1-844-HI-TOTUS to book a free consultation.

Yes — Mobile RSW Counseling by Registered Social Workers (registration verifiable at BCCSW). It's professional, confidential counselling for aging adults, families, caregivers, and anyone navigating grief, transition, or loneliness. Sessions are warm, practical, and judgment-free — offered in person at your home OR by secure video conference through TelePortUs, our virtual care platform. Book a free 30-minute consultation: call 1-844-HI-TOTUS (1-844-448-6887) or email info@totuslife.org.

Yes — Mobile RMT brings a Registered Massage Therapist to your home or care facility: therapeutic and relaxation massage, pain and mobility assessment, and treatment adapted for seniors and limited mobility. Registration is verifiable at CCHPBC. Book a free 15 or 30-minute consultation: 1-844-HI-TOTUS (1-844-448-6887) or info@totuslife.org.

Both! You choose: • In person — your RSW comes to your home (we serve the Lower Mainland and surrounding areas). • Video — secure video conference through TelePortUs (TelePortUs.totuslife.org), our PHIPA-compliant virtual care platform. No apps or downloads — you just click a link we send you, from any phone, tablet, or computer. Either way it's the same warm, confidential counselling. Start with a free 30-minute consultation: 1-844-HI-TOTUS (1-844-448-6887) or info@totuslife.org.

TelePortUs is Totus Life Services' own secure virtual care platform (TelePortUs.totuslife.org). It's PHIPA-compliant, end-to-end encrypted, and hosted entirely in Canada. Patients join video sessions from any browser with one click — no app, no account, no downloads. Your RSW, RN, or care team can meet you over TelePortUs for counselling, follow-ups, and virtual support.

Every Totus Life Services clinician is registered and verifiable online: • Registered Nurses (RN) — verify at BCCNM: registry.bccnm.ca • Registered Massage Therapists (RMT) — verify at CCHPBC: cchpbc.ca/public/practitioner-search • Registered Social Workers (RSW) — verify at BCCSW: bccsw.alinityapp.com/Client/PublicDirectory We encourage clients to verify any clinician's registration before care begins.

BCCNM (BC College of Nurses and Midwives) is B.C.'s regulator for five professions: Licensed Practical Nurses (LPN), Nurse Practitioners (NP), Registered Midwives (RM), Registered Nurses (RN), and Registered Psychiatric Nurses (RPN). It protects the public by ensuring nurses and midwives are competent and ethical. Anyone can search a nurse or midwife's registration at registry.bccnm.ca and file a complaint. Note: BC health regulators are transitioning to new legislation effective April 1, 2026.

BCCSW (BC College of Social Workers) regulates Registered Social Workers (RSW) in British Columbia — setting registration classes (Full, Clinical, Temporary, Provisional), a Code of Ethics, Scope of Practice, and continuing professional development requirements. The public can verify any social worker in the BCCSW public directory (bccsw.alinityapp.com/Client/PublicDirectory), submit complaints, and view discipline decisions.

Phone: 1-844-HI-TOTUS (1-844-448-6887) — free consultations. Email: info@totuslife.org Office: Office Suite 288, 255 Newport Drive, Port Moody, BC V3H 5H1 Virtual care: TelePortUs.totuslife.org Website: totuslife.org — Services and Contact pages have booking forms.

Yes — completely free, no commitment. Free 15 or 30-minute consultations with an RN or RMT, and free 30-minute consultations with an RSW. It's just a conversation about what you need. Call 1-844-HI-TOTUS (1-844-448-6887) or email info@totuslife.org to book.

We're glad to point you to government and public resources (not private businesses). Start with these: • HealthLink BC (8-1-1) — free, 24/7 health advice and information: healthlinkbc.ca • 211 BC — free community and social services directory: bc211.ca • B.C. Mental Health Support Line — 310-6789 (free, 24/7, no area code) • 988 Suicide Crisis Line — call or text 988 (free, 24/7) • Kids Help Phone — 1-800-668-6868 (call or text CONNECT to 686868) • Crisis Line — 1-800-784-2433 (24/7) • Find a doctor — HealthLink BC: healthlinkbc.ca/find-doctor • Seniors services — gov.bc.ca/seniors (or call 1-877-952-3181) • Perinatal services — Perinatal Services BC: perinatalservicesbc.ca • Home & community care — your local health authority (Fraser Health, Vancouver Coastal, etc.) For anything medical, your family doctor or the nearest public health unit is always the right first call. If you'd like, we can also connect you with one of our registered clinicians: 1-844-HI-TOTUS.

No — we're not an emergency service. If you or someone else is in immediate danger, call 9-1-1 or go to the nearest emergency department. For urgent but non-emergency health concerns, call HealthLink BC at 8-1-1 (free, 24/7). For mental health crisis, call 988 (call or text) or the B.C. Mental Health Support Line at 310-6789. Our registered clinicians support non-urgent care: counselling, postpartum nursing, and massage — 1-844-HI-TOTUS.

Thank you for reaching out — you matter, and you don't have to go through this alone. Please call or text 988 (Suicide Crisis Helpline, 24/7, free, anywhere in Canada), or call Kids Help Phone at 1-800-668-6868 (or text CONNECT to 686868). Hope for Wellness (First Nations, Inuit & Métis) is available 24/7 at 1-855-242-3310, and Talk Suicide Canada at 1-833-456-4566. In B.C., the Mental Health Support Line is 310-6789 (24/7, no area code). If you are in immediate danger, call 9-1-1 or go to the nearest emergency department. When you're ready, our registered social workers offer caring, non-urgent counselling at 1-844-HI-TOTUS (1-844-448-6887).

Thank you for speaking up — protecting a child is the most important thing, and you can report confidentially. If a child is in immediate danger, call 9-1-1. In B.C., call the Helpline for Children at 310-1234 (24/7, no area code) or report child abuse at 1-800-663-9122; children and youth can call 1-877-631-8282. Kids Help Phone (1-800-668-6868 or text CONNECT to 686868) is there for young people too. You don't need proof — if you're worried, the professionals want to hear from you. Every province has its own child protection line; tell me which province you're in and I'll share the right number.

I'm so sorry you're going through this, and I believe you. If you are in immediate danger, call 9-1-1. In B.C., VictimLink BC is available 24/7 by call or text at 1-800-563-0808 — they help with safety planning, shelters, and next steps, even if you're not ready to leave. The B.C. Helpline for Children (310-1234) is there if children are involved, and Kids Help Phone (1-800-668-6868) if you're 29 or younger. These services are free and confidential. Every province has its own victim-services line; tell me which province you're in and I'll share the right number. When you're ready, our registered social workers offer caring support at 1-844-HI-TOTUS (1-844-448-6887).

Anyone can verify our audit independently — no account needed: 1. Go to totuslife.org/transparency — you'll see the public audit ledger with a 64-character fingerprint for each day. 2. Each fingerprint is embedded in the Bitcoin blockchain via OpenTimestamps (the same open protocol used to timestamp academic papers). 3. To check it yourself: install the free open-source tool (pip install opentimestamps) and run: ots verify audit-anchors/<date>.ots — it confirms the fingerprint was published to Bitcoin on that date. Every action on TelePortUs is logged in a tamper-proof chain; alter one record and every record after it breaks. The daily Bitcoin anchor makes retroactive cover-ups impossible. The fingerprints contain only hashes — no patient information ever leaves our systems.

Our full transparency commitment lives at totuslife.org/transparency. It explains the 4-step process (every action logged → chained like a ledger → anchored to Bitcoin daily → verifiable by anyone), shows the public ledger, gives you the exact steps to verify it yourself, and includes our policy disclaimer: the audit records THAT actions happened (who accessed what, when), never the content of patient information — names and records stay encrypted at all times.