Accessibility Statement
Last updated: August 2026 · Totus Life Services Inc.
We believe access to care should never depend on a person's abilities. This statement explains our accessibility commitment, what we have implemented, and how to reach us with feedback.
Our commitment
Totus Life Services is committed to making our website and our telehealth platform (TelePortUs) accessible to everyone, including persons with disabilities. We design, build, and test to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, and we keep improving based on feedback from people with lived experience of disability. Accessibility is part of how we build, not an afterthought.
What we've implemented
Skip-to-content links on every page so keyboard and screen-reader users can jump straight to the main content.
Labelled form fields with autocomplete hints, hint text, and announced error messages.
An accessible anti-bot security check on TelePortUs sign-up — a clearly-labelled question, never a visual puzzle or a timed challenge, that works with screen readers and keyboard-only navigation.
Logical heading order, visible keyboard focus, and colour contrast meeting 4.5:1 on all text.
Touch targets sized for phones and tablets (44px on primary controls).
Full English and French support — switch languages instantly.
Devices & browsers
Our sites work on phones, tablets, laptops, and desktops across operating systems — including privacy-focused browsers such as Firefox, Brave, and GrapheneOS. We do not depend on third-party content delivery networks, so our accessibility features work even in locked-down or privacy-hardened environments. The smallest supported screen is 320px wide.
Standards we verify against
Our target is WCAG 2.2 Level AA. We run automated accessibility audits (axe-core) on public pages as part of our release process and fix critical and serious issues before they ship. We continue to expand automated checks across the platform.
Alternative formats & feedback
We welcome your feedback — whether something works well or you found a barrier. If you need any page or document in an alternative format, or if you could not complete a task, please tell us and we will prioritize fixing it.
Accessibility feedback: support@totuslife.org
We aim to respond within 2 business days and to provide an accessible alternative (for example, a phone call or email walkthrough) to anyone who needs one.